Return Policy

Not happy with you purchase?

We are here to help!

Return Policy:

  • Returns will be issued refunds in the form of a digital Gift Card
  • We must receive your return within 14 days of your order date to be eligible for a refund. International orders are allowed 30 days.
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 
  • For returned items past the 14 day return period, a 25% restocking fee will be subtracted from the store credit given. The 14 days starts from the day the order was received by the customer. Returns older than 25 days will be rejected, and you will be contacted to have them shipped back to you at your expense
  • Sale items are final and cannot be returned or exchanged. 
  • Shipping charges are not refundable.

Where do I send my return to?

11943 Criag View Dr. Saint Louis MO, 63146

Please also include your packing slip with the return. 

HOW WILL I RECEIVE MY STORE CREDIT?

Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.

Do we offer return labels?

We do not offer return labels but hope to as we grow in the future!

Can I make a return past the 14 day period for store credit?

Unfortunately we cannot accept clothing past the 14 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.

 

NON-RETURNABLE ITEMS: The following items are non-returnable. 

  • All accessories
  • All hats
  • All jewelry
  • All intimates 
  • All sale items

If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. 

Exchanges
If you wish to exchange your item for another size, order the new size and return the old item for a full refund. All the old items must be scent free, unworn, unwashed, with all tags attached.

Defective Items:

All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.

 

Questions? We are happy to help. Send us an email to info@shopmarigoldstl.com.